Policies & Notices
Refund Policy
As our product is perishable, and still made by human beings trying their
best to achieve excellence every day, our refund policy is as follows:
·
If you do not pick up your order, we do not give a refund,
regardless of circumstance. We will be happy to remake the product for you if
you need it again; however, you will have to pay for both. We cannot resell
any product that is abandoned by the customer.
·
If we have been deficient in our production of your product we
will provide you at least a proportionate refund for the remaining product. In
this case we would appreciate if you can let us know, and bring back in the
remaining product. This allows us to more tools to correct our team, and get
it perfect next time. We must retain the right to judge our product quality
for ourselves.
·
If you try one of our products and just don't care for it, then
we hope you try something different next time; however, a refund will not be
given.
·
If you cancel your order prior to 24 hours notice (48 hours on
web orders), then we will issue you a partial or up to a full refund depending
on the involvement already done on your order.
·
Refunds on tiered cakes, i.e. Wedding Cakes, are handled
differently and can be reviewed in our Bridal Contract.
·
No refund will be given ever for an amount in excess of the
original purchase price regardless of circumstance.
Suitable Content Policy
Each of our products (cakes, cookies, cupcakes, donuts,
etc.) are hand-created, custom pieces of artwork which we intend & attempt
to reproduce in accordance with our customer's initial requests. However, due
to human & technical limitations individual variations can and will occur.
Each item as a result will be somewhat unique. Merritt's Bakery reserves the
right, solely, to qualify the accuracy and proficiency of the reproduction as
well as any possible valuation of the product.
Furthermore, we reserve the right to restrain the content
of any cake (artwork, shape, or inscription) to be in accordance with our
standards. While we are happy to create a cake for anyone, we will not
knowingly create any product that we are uncomfortable having our name
attached to it.
Additionally, we will obey all copyright, trademark, service mark, and
duplication laws to the best of our ability and knowledge.
We may at any time for creative, or content reasons,
alter the design of an order. In all cases, Merritt's Bakery reserves the
right to adjudicate the boundaries of this policy including any content not
specifically listed in this statement. In any case where a change needs to be
made on the design, we will attempt to contact the customer to advise them in
advance; regardless, we will also be happy to refund the entire price of the
cake so that any customer may choose to acquire that cake elsewhere. In every
case, our staff stands ready to help anyone with an alternate design of their
cake that would sufficiently satisfy this policy.
Privacy & Personal Information Notice
At Merritt’s Bakery, we are committed to protecting your privacy. We use
the information we collect about you only to process orders and provide a more
personalized shopping experience.
Ordering
When you place an order at Merritt’s Bakery, we collect information from
you that is needed to process your order, and better serve your future needs.
Merritt’s Bakery may use information about your orders to personalize your
shopping experience or to send you additional information about upcoming
features. You may choose not to receive this information at any time. To be
removed from the list, please contact us and we will remove you immediately.
We do require a full name, and daytime phone number for any order.
Information uses
Merritt’s Bakery uses collected information to make changes to our site/business
to enhance your shopping experience. These enhancements may be in the form of
general site changes or to personalize your shopping experience. Merritt’s
Bakery also uses aggregate information for marketing research purposes.
Merritt’s Bakery does not provide or sell information to other third party
organizations. We may choose to do so in the future with trusted
organizations. In no cases will Merritt’s Bakery provide your personal
information to these third parties, only aggregate data will be used.
Information Protection
Merritt’s Bakery utilizes SSL technology to encrypt your information when
it is sent to us via the Internet and also as we retrieve the information.
Additionally, we protect all of the data we have collected from unauthorized
access both technologically and physically.
Cookies
Our web site may implement a feature using your browser to place a cookie
on your computer's hard drive. These cookies do not contain any personal
information about you, your orders, or your browsing. Merritt’s Bakery
simply uses the cookie to assist us in personalizing your experience, and
simplifying your order process. Most web browsers automatically accept
cookies, although through configuration you may choose not to accept cookies.
Most features of the Merritt’s Bakery Web site will continue to function
without cookies and you will still be able to place orders. Merritt’s Bakery
does not provide information to any parties which link a browser cookie with
your personal information.
Other
Merritt’s Bakery may release account information in good faith if
required to comply with the law, or to protect the rights, property or safety
of Merritt’s Bakery or our customers. We may also use it to inquire
clarification on your orders.
Consent
By using the Merritt’s Bakery web site, you consent to our collection and
use of information. If our privacy policy changes in the future we will post
the new information at this location so you will always be aware of our most
up to date information.
Questions
Should you have any questions about our privacy policy and information
uses, please contact us immediately.
Summary
We are committed to your information privacy and always look for ways to
improve your shopping experience at Merritt’s Bakery. Please enjoy your
shopping.
| 