Employment Position Details
Store Manager
Job Description- the bakery personnel responsible
for total store front-end operations in a given location.
Schedule- anytime necessary to assure store
operations, but generally daytime (about 48-50hrs/week).
Duties (storewide)-
- Maintaining
exceptional customer service!
- Active
promotion of Sales
- Supervise
sales & cleaning staff
- Oversight
of AM & PM Sales leads
- Training
of sales staff & dishwashers
- Scheduling
sales staff
- Enforcing
cash register procedure
- Doors
& Security
- Safety
- Attendance
- Inventory
of Supplies/Ingredients
- Health
Department Compliance
- Shop
Appearance
- Customer
Service
- Product
rotation (freshness)
- Daily
Quality Control
- Wedding
Cake Sales & Approvals
- Stocking
product out front
- Approving
Cutoff points in production
- Approving
Strange, Medium Sized Orders
- Policy
Enforcement & Education
- Complaints
& Refunds
Decorating Manager
Job Description- the bakery personnel responsible
for all decorated/pastry items.
Schedule- generally 6am-3pm Tu-Sa, but anytime
necessary to assure department operations (about 43-48hrs/week).
Duties-
- Keep
decorating staff focused on customer service!
- Ensure
timely & efficient completion of all local decorated & pastry items
- Scheduling
of all decorators, pastry, and icing personnel
- Assign
any work duties to all decorating dept personnel
- Maintain
team cohesion and morale
- Wage
cost percentages for decorating department
- Training
of new decorators
- Inventory
of decorating supplies
- Cleanliness
of decorating department
- Assists
with disciplinary reports for decorating department
Production Manager
Job Description- the bakery personnel responsible
for all baked, fried, & cooked items.
Schedule- generally 3am-12pm Mo-Fr, but anytime
necessary to assure department operations (about 43-48hrs/week).
Duties-
- Keep
production staff aware that customer service is the goal!
- Ensure
timely & efficient completion of all production
- Quality
Control of all non-decorated products
- Expediting
of all products out of kitchen to front
- Enforce
stock rotation both in showcases and in freezers
- Scheduling
of all production people
- Wage
cost percentages within production department
- Training
of all bakers, donut fryers, & baker’s assistants
- Production
area clean and neat
- Assist
with disciplinary reports as needed within department
- Inventory
of baking supplies
- Listing
& Managing Stales
Sales (AM or PM) Leader
Job Description- the bakery personnel responsible
for phone & counter sales in the store.
Schedule- generally 5am-2pm or 10am-7pm Mo-Sa with a day off
during the week (about 40-42hrs/week).
Duties-
- Maintaining
exceptional customer service!
- Assists
in supervising general sales staff
- Maintain
team cohesion and morale
- Coordinates
phone and counter order taking
- Assists
in training all new employees in counter sales and order taking
- Responsible
for monitoring cash register procedure
- Wedding
cake sales
- Handles
customer complaints at the counter level
- Lobby
and sales floor clean, neat, and orderly
- Doors
& Security
- Promote
customer service constantly
- Assist
with disciplinary reports filled out for department
- Inventory
of all front-end supplies, including deli, espresso, etc.
Baking Leader
Job Description- the bakery personnel responsible
for local production of baked, fried, & cooked items.
Schedule- generally 5am-2pm Mo-Fr, but anytime
necessary to assure department operations (about 40-42hrs/week).
Duties-
- Keep
remote baking team aware that customer service is the goal!
- Scheduling
daily production of all non-decorated products
- Ensure
timely & efficient completion of all local production
- Assist
with training bakers, donut fryers, & baker's assistants
- Maintain
team cohesion and morale
- Monitor
quality control of all non-decorated products
- Expediting of all products out of kitchen to front
- Monitor
stock rotation both in showcases and in freezers
- Production
area clean and neat
- Assist
with disciplinary reports as needed within department
- Inventory
of baking supplies
- Listing
& Managing Stales
Cake Icing Position
Job Description- the bakery personnel responsible
for keeping the cake decorators supplied with cakes ready to be decorated.
Schedule- 5am~2pm Tu-Sa (about 40hrs/week).
Duties-
- Checks
the cake orders for the day and the following day.
- Puts
the orders in time sequence and checks for any problem orders as well as petit four orders.
- Checks
with decorating manager for extra cakes needed.
- Pulls
frozen cake from the freezer.
- Cuts
cake into appropriate sizes and apply fruit fillings.
- As
they are thawing, looks forward to the next batch to be set-up
- Applies
icing and places (in time order) the cakes for the decorators.
- After
all cakes are set-up and iced for the day then the future orders are to be looked
through again. Checking for early cakes and petit four orders.
- Cake
prep area, tools, and freezers are to be straightened and cleaned.
Pastry Assembly Position
Job Description- the bakery personnel responsible
for pastries, dessert cakes, pies and gelato.
Schedule- 5am~2pm Tu-Sa (about 40hrs/week).
Duties-
- Sorting
pastry area orders out at start of day.
- Preparing
list of work for day taking into account two day staging of products, i.e.
petit fours.
- Prepares
all pastries, dessert cakes, pies, and gelato.
- Assists
Decorating Manager with fruits for wedding cakes.
- Maintains
supplies for products including gelato.
- Inventories
gelato supplies weekly.
- Keeps
pastry area generally tidy, equipment cleaned, and prepared for use.
Decorator Position
Job Description- the bakery personnel responsible
for custom cakes, case (extra) cakes, cupcakes, and decorated cookies.
Schedule- 6am~3pm Mo-Sa with a day off during the
week (about 42hrs/week).
Duties-
- Prepares
all cakes, case cakes, cupcakes, and decorated cookies.
- Finishes
decorated items otherwise prepared, i.e. petit fours, baby cakes, etc.
- Maintains
list of products produced daily and submits them to the office upon
completion of the next day.
- Keeps
decorating area generally tidy, equipment cleaned, and prepared for use.
- Keeps
backup decorating supplies prepared for sales staff in case of need.
- Maintains
general information to assist in cake icing and waiting the front counter.
Sales Position
Job Description- the bakery personnel responsible
for direct customer sales by phone, fax, email, and in person.
Schedule- 5:30am-2pm Mo-Sa with a day off during the
week (about 40hrs/week).
Schedule- 10am-6:30pm Mo-Sa with a day off during the week (about
40hrs/week).
Duties-
- Give
exceptional customer service!
- Greets
customers as they enter.
- Assists
customer in their purchase by direct salesmanship.
- Writes
orders for custom cakes, general products, etc. in a detailed & thorough
manner.
- Provide
basic information on products, operations, and the business (what’s in
this, when can I get this, where are you located).
- Take
phone messages for employees & office.
- Keep
cases full of product and fronted properly for best presentation.
- Produce
sandwiches and soups.
- Produce
coffees & hot cocoas.
- Prepare
meat items for next day.
- Maintain
deli prep unit & prepare next day.
- Maintain
stock of basic supplies for front of house.
- Keeps
dining area generally tidy, drink station & tables cleaned and prepared
for use.
- Prepare/Close
store for the front of house.
Cleaning Position
Job Description- the bakery personnel responsible
for cleanliness of the bakery.
Schedule- 9am-6pm Mo-Sa with a day off during
the week (about 40hrs/week).
Duties-
- Keeps
bakery clean and ready to service customers.
- Accomplishes
daily & weekly cleaning checklists in a timely fashion.
- Cleans
and sanitizes all dishes, tools, trays, and utensils used by the bakery.
- Cleans
and sanitizes all surfaces, tables, equipment, and areas.
- Sweeps
and mops all floors.
- Keeps
bakery supplies generally organized & tidy.
- Keeps
bakery grounds clean and in good repair.
- Maintains
compliance with Health Department standards.
- Maintains
general inventory of cleaning supplies.
- Keeps
dish areas generally tidy, equipment cleaned, and prepared for use.
Baker Position
Job Description- the bakery personnel responsible
for all baked items.
Schedule- various available mostly early morning to
early afternoon (about 40hrs/week).
Duties-
- Sorting
production area orders out at start of day.
- Prepares
all baked items.
- Assists
in keeping cases filled with product.
- Maintains
general list of supplies necessary to produce products.
- Keeps
production areas generally tidy, equipment cleaned, and prepared for use.
- Keeps
backup production supplies prepared for sales staff in case of need.
Baker’s Helper Position
Job Description- the bakery personnel responsible
for assisting the bakers and facilitating the speed of their production runs.
Schedule- various available mostly early morning to
early afternoon (about 40hrs/week).
Duties-
- Assists
in keeping cases filled with product.
- Assists
bakers in preparing for production runs.
- Assists
bakers in facilitating production runs.
- Sorts
and puts away batches of product into storage.
- Updates
general list of supplies necessary to produce products.
- Keeps
production areas generally tidy, equipment cleaned, and prepared for use.
Donut Position
Job Description- the bakery personnel responsible
for all fried items.
Schedule- 8pm-5am Mo-Sa with a day off during the
week (about 40hrs/week).
Duties-
- Sorting
donut orders out at start of night.
- Prepares
all fried items.
- Assists
in initial filling of cases with product.
- Maintains
general list of supplies necessary to produce products.
- Keeps
production area generally tidy, equipment cleaned, and prepared for use.
- Maintains
fryer oil freshness.
Delivery Position
Job Description- the bakery personnel responsible
for delivery of products to stores & customers.
Schedule- 4am-12pm Tu-Sa (about 40hrs/week).
Duties-
- Provide
exceptional customer service at every stop!
- Sorting
delivery schedule out at start of day.
- Generally
verify orders before departure.
- Deliver
products to location timely and responsibly.
- Deliver
orders, supplies, and packages to each store.
- Drive
appropriately while on deliveries.
- Maintains
orders, transfers, and other paperwork until turned in to office.
- Maintains
appearance & presentation of self that is professional and in accordance
with bakery reputation.
- Keeps
vehicles generally tidy, in good repair, and prepared for use.
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